Privacy Policy of MAILAMERICAS
At Mailatinamerica S.A. (“MAILAMERICAS”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our international cross-border logistics services. By using our services, you agree to the terms outlined in this policy.
1. Information We CollectWe may collect and process the following categories of personal data:
• Identification and contact data: Full name, email address, phone number, postal address.
• Location data: Geolocation information when relevant to logistics services.
• Transaction data: Information about orders, shipments, returns, and related payments..
• Technical data: IP address, device type, browser, operating system, session identifiers, and cookies.
• Behavioral data: Interacción con nuestra plataforma, historial de navegación y preferencias.
• Third-party data: Information provided by our business partners, carriers, and payment service providers.
We use the collected information for the following purposes:
• Service provision: Processing orders, shipments, tracking, and return management.
• Service improvement: Data analysis to optimize logistics processes, user experience, and new service development.
• Communication: Sending updates regarding your orders, promotions, and customer support.
• Legal compliance: Ensuring compliance with applicable legal, tax, and regulatory obligations.
• Fraud prevention: Identity verification, fraud detection, and prevention of illegal activities.
• Personalization: Tailoring our service offerings based on your preferences and behavior.
MAILAMERICAS is committed to maintaining the confidentiality of your information, and we will only share it in the following cases:
• Service providers: We share data with strategic partners, logistics operators, transportation companies, and technology providers to ensure the proper execution of our services.
• Legal obligations: We may disclose information when required by law, regulatory authorities, or in response to valid legal requests.
• International transfers: If our services require data transfer outside your country, we ensure appropriate safeguards are in place in compliance with applicable regulations.
We implement technical, organizational, and administrative security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, such as:
• Data encryption in transit and at rest.
• Restricted access control to information.
• Regular security audits.
• Internal privacy policies and staff training.
Despite our efforts, no system is completely secure; therefore, we cannot guarantee absolute security of your data.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once the data is no longer needed, it will be securely deleted.
6. Your Rights Regarding Personal DatasAs a data subject, you have the following rights:
• Right of access: Obtain confirmation about the processing of your data and access it.
• Right of rectification: Request the correction of inaccurate or incomplete data.
• Right of erasure: Request the deletion of your personal data when no longer needed for the purposes collected.
• Right to object: Object to the processing of your data for specific purposes.
• Right to data portability: Request the transfer of your data to another entity, where applicable.
• Right to restrict processing: Restrict the use of your data under certain circumstances.
To exercise these rights, you may contact us at customerservice@mailamericas.com
We use cookies and similar technologies to collect information about your use of our services to:
• Facilitate navigation and platform functionality.
• Personalize the user experience.
• Analyze site traffic and user behavior.
You can manage your cookie preferences through your browser settings or by using our cookie management tools available on our website.
MAILAMERICAS operates globally, which means your data may be transferred and stored in countries outside your jurisdiction. We ensure that these transfers comply with applicable data protection regulations by implementing standard contractual clauses or other appropriate safeguards.
9. Changes to the Privacy PolicyWe reserve the right to update this Privacy Policy at any time to reflect changes in our information practices. We will notify you of any substantial modifications through our usual communication channels or by posting a notice on our website.
10. Contact InformationIf you have any questions or concerns regarding our Privacy Policy or how we handle your personal data, please contact us via: customerservice@mailamericas.com