NWS-D-2184
Last update: 11th July 2023

SERVICE STATUS

Our Warehouse in Dongguan works normally. As we reported in a recent statement, Shenzhen and Jiaxing will work as Drop Off locations from now on, while Dongguan, will be the processing warehouse of our operations.

The general situation in the region as for today is the following:

CHANNEL SERVICE STATUS LINEHAUL* CUSTOMS CLEARANCE LAST MILE DELIVERY
ARGENTINA REGISTERED ACTIVE NORMAL NORMAL NORMAL
BRAZIL PRIME/PACKET ACTIVE NORMAL NORMAL NORMAL
STANDARD ACTIVE NORMAL NORMAL NORMAL
CHILE PRIORITY ACTIVE NORMAL NORMAL NORMAL
REGISTERED ACTIVE NORMAL NORMAL NORMAL
STANDARD ACTIVE NORMAL NORMAL NORMAL
COLOMBIA PRIORITY ACTIVE NORMAL NORMAL NORMAL
REGISTERED ACTIVE NORMAL NORMAL NORMAL
STANDARD ACTIVE NORMAL NORMAL NORMAL
MEXICO PRIORITY ACTIVE NORMAL NORMAL NORMAL
REGISTERED ACTIVE NORMAL NORMAL NORMAL
STANDARD ACTIVE NORMAL NORMAL NORMAL
PERU HYBRID ACTIVE NORMAL NORMAL NORMAL
STANDARD ACTIVE NORMAL NORMAL NORMAL

ACTIVE: parcels are being received in MailAmericas warehouse | NORMAL: no changes |
ON HOLD: suspended | DELAYED: will take longer than usual

*First Mile and Linehaul stage is being affected at a general level in all destinations due to outbreaks of COVID-19, new government measures and flight cancellations in Mainland China and Hong Kong such as the limitation for the crossing of trucks reported in our official statement.

Important: You can find information about the current situation of the packages through our Tracking System.

PERU

The operation is normalized.

Pick Up Points are open from 9 a.m. to 12 p.m. and from 2 to 5 p.m.

ARGENTINA

The operation is normalized.

COLOMBIA

The operation is normalized.

BRAZIL

The operation is normalized.

CHILE

The operation is normalized.

MEXICO

The operation is normalized.


COMMITTED TRANSIT TIMES AND CONTRACT PENALTIES ARE STILL SUSPENDED BY FORCE MAJEURE UNTIL NEW NOTICE.