Welcome to the help desk, here you can find all the necessary information to answer your questions.
The tracking number is the one informed by the platform on which you made your purchase. With this, you can locate your package in our website and the local carrier.
No, the track and trace website is only with the tracking number.
Verify the last event on MailAmerica's tracking system.
The delivery process begins when the seller drops the package in the origin country warehouse. You have to communicate with him in case your package does not move.
If an additional information is needed, we will put us in communication with you. If it is not the case, you have to wait that package is liberated.
All Mailamericas services have two delivery attempts (if there is no address problems), then it is possible to pick it up in the nearest postal adminsitration for a few days.
It will be available to pick it up for a few days.
This change has to be asked directly to the platform on which you made your purchase.
In that case, you have to put you in communication with us to ask for a proof of delivery and to verify the signature.
You have to ask to your purchase's platform/seller a money refund or a re-distribution of the product.
In that case you have to ask on the platform on which you made your purchase to put it again on distribution.